Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Request a Return or Cancellation
Customers may request a return or cancellation electronically by using our Request a Return or Cancellation page within their customer account page.
Alternatively, you may contact us at esteemedantiques@gmail.com.
Please note that returns must be requested and approved before any item is sent back.
Return Eligibility
To be eligible for a return, your item must:
- be in the same condition in which you received it;
- be returned in its original packaging where applicable;
- include the original receipt or proof of purchase.
Items returned without first requesting a return will not be accepted.
Incorrect Deliveries
Please inspect your order immediately upon receipt.
If you receive an incorrect item, please contact us as soon as possible so that we can investigate the matter and arrange an appropriate resolution.
Condition & Age-Appropriate Wear
All items are sold in the condition shown in their individual product listings.
Many of the items we offer are antique, vintage or collectible pieces and may display signs of age-appropriate wear consistent with their age and normal historical use. This may include, but is not limited to:
- natural patina;
- minor surface marks;
- light scratches;
- wear to finishes;
- other age-related characteristics.
These characteristics form part of the item's authentic condition and are not regarded as defects.
We make every effort to accurately describe and photograph every item. All photographs form part of the item description. Please review all photographs carefully before purchasing.
By placing an order, you acknowledge that you have reviewed and accepted the item's condition as described and illustrated.
Return Shipping
If your return is approved, we will provide instructions explaining how and where your item should be returned.
Return address:
Esteemed Antiques
Oostlaan 119
2641 DV Pijnacker
South Holland
The Netherlands
Unless the item is:
- incorrect;
- damaged in transit;
- defective; or
- materially different from its description,
the customer is responsible for the cost of return shipping.
We recommend using a tracked and insured postal service where appropriate, as the customer remains responsible for the safe return of the item until it has been received by us.
Exchanges
The quickest way to obtain a different item is to return your original purchase (once approved) and place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without giving any reason.
You may exercise this right by using our electronic Request a Return or Cancellation function available through your customer account page.
Alternatively, you may contact us at esteemedantiques@gmail.com.
Returned goods must be in the same condition in which they were received, in their original packaging where applicable, and accompanied by proof of purchase.
Please note that this statutory right does not affect any other legal rights available under applicable consumer protection legislation.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be made to your original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been returned, whichever occurs first.
Please note that your bank or card provider may require additional time to process and post the refund to your account.
If you believe your refund has been unreasonably delayed, please contact us at esteemedantiques@gmail.com.